Shipping

Digital Products
All of our digital items (templates, stock images, brand kits) are delivered instantly after purchase. You’ll receive a download link via email and in your account order page. No physical shipping is required.

SHIPPING INFORMATION - FOR PHYSICAL PRODUCTS ONLY

+ $10 Flat Rate Shipping Australia Wide.
+ $15 Flat Rate Express Post Australia Wide.
+ $15 Flat Rate International Post (selected countries).
+ All orders include standard tracking.
+ We Ship WORLDWIDE, if your country does not appear at checkout please contact us for a custom shipping enquiry.
+ If ordering multiple items or pre order items we will ship all items at once when the final piece is complete of your order, unless requested otherwise.

The Brand Alchemists orders are all processed locally on the Gold Coast and shipped with Australia Post. Once your order is dispatched you will receive a shipping confirmation email with an automated tracking link so you can know when to expect your delivery. 

All physical products are packaged with care to ensure safe delivery, and will include standard protective packaging to prevent damage in transit.

Once your order has been dispatched and is in transit with Australia Post or another carrier, The Brand Alchemists is not responsible for any delays, damages, or lost parcels that occur during delivery. Please contact the carrier directly with your tracking number for delivery updates.

Thank you for your understanding and supporting our local business, the shipping rates provided below are a guideline from Australia Post.

International Shipping

Please note international deliveries to may incur customs or import taxes/fee. Unfortunately, this is not something The Brand Alchemists can cover as we have no control over these fees. If you require your order earlier, Express Shipping is available on international orders, please email hello@thebrandalchemists.com for a shipping price on this option.